• Tel:+1 (800) 123 456 789
  • suypport@paradisemegamart.com
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Refund and Returns Policy

At Paradise Mega Mart, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth process for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Returns must be initiated within 30 days from the date of delivery.
  • Certain items, such as perishable goods, personalized products, and hygiene-related items, are not eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return:

  1. Contact our support team at support@paradisemegamart.com with your order details and reason for return.
  2. We will provide return shipping instructions.
  3. Ship the item(s) back to us in their original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Policy

  • Refunds will be issued to the original payment method within 30 business days after approval.
  • Shipping costs are non-refundable unless the return is due to our error.
  • If a refund is delayed, check with your bank or payment provider before contacting us.

4. Exchanges

We offer exchanges for defective or incorrect items. If you need a different size or color, please initiate a return and place a new order for the replacement item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 30 days with photos of the issue. We will provide a replacement or full refund at no extra cost.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (food, flowers, etc.)
  • Personalized or custom-made items
  • Gift cards and downloadable software
  • Health and hygiene products (e.g., face masks, earrings, undergarments)

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account and payment method again.
  2. Contact your credit card company or bank (it may take time for the refund to be processed).
  3. If you still have not received your refund, contact us at support@paradisemegamart.com.

8. Contact Us

For any questions about our Refund and Returns Policy, reach out to:

📧 Email: support@paradisemegamart.com
📍 Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901

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